Booking & Payment Policy
All bookings must be made in advance through our website, phone, or authorised agents.
A booking is only confirmed once full payment is received.
Customers are responsible for providing accurate information, including vehicle details, travel dates, and contact information.
A confirmation message or receipt will be issued upon successful booking.
We reserve the right to cancel or refuse any booking with incorrect or suspicious details.
Cancellations & Booking Changes
Full Refund: Cancel at least 48 hours before your drop-off time.
Partial Refund: Cancel 24–48 hours before drop-off — a fee equal to one day’s parking will apply.
Non-Refundable: Cancellations made less than 24 hours before drop-off or no-shows are non-refundable.
Need to Reschedule? Contact us at least 24 hours in advance to change your booking free of charge.
Flight Delays: Inform us as early as possible — we’ll adjust your booking without penalty where possible.
Refunds: Approved refunds will be processed to the original payment method within 5–7 business days.
Overstays & Early Returns
Overstay Charges: Additional days will be charged at the standard daily rate, payable upon return. No penalty or hidden fees.
Early Returns: You’ll receive a refund for any full unused days (refunds exclude partial days).
Vehicle Care & Liability
Our Commitment: We take full responsibility for any damage caused due to our proven negligence while your vehicle is in our care.
Customer Responsibility: We are not liable for:
Pre-existing damage
Mechanical or electrical faults
Flat batteries, tyre wear, or fuel issues
Personal items left in the vehicle — please remove all valuables
Inspection: Please inspect your vehicle and report any concerns before leaving our facility.
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Other Key Details
Transferable Bookings: Your booking can be transferred to another person or vehicle with our prior approval.
Late Arrivals: Please arrive on time or inform us if delayed to avoid service disruption.
Pick-Up & Drop-Off Protocol:
Call us 30 minutes before arrival at the airport.
On return, call us after collecting your luggage for a smooth vehicle return.